FREQUENTLY ASK QUESTIONS

Returns and Exchanges

• What is your return policy?

At THREAD ECHO LLC, we are excited to help you find the perfect product. We strive to maintain fair prices while delivering high quality. We're glad to see your interest in our products! Please note that we do not accept returns or exchanges, so please choose carefully. Thank you for being so understanding! If you have any questions, I’m here to assist you before you make a purchase. Thank you for supporting my small business!

Shipping and Processing

• What is your processing time, and what locations do you ship to?

We prioritize fast, reliable shipping. Most of our orders are processed within 48 hours and arrive in 7-10 business days. Tracking information is provided for full transparency, allowing you to shop with confidence.

At THREAD ECHO LLC, your satisfaction is our priority. If your order is damaged or defective, contact our friendly team for a quick replacement, repair, or solution. Shop confidently—we’re here to help!

We partner exclusively with USPS for reliable, trackable, and timely shipping nationwide, including remote areas. This focus allows us to offer consistent service at competitive rates, ensuring your order arrives safely and promptly.

Restock

• When do you restock sold-out items?

We restock our handmade, eco-friendly items every month. Our best sellers come back first. Follow us on social media for updates.

Custom and wholesale orders

• Do you offer custom or wholesale orders?

Currently, we are not accepting any custom or wholesale orders at this time.